Thank you for shopping at theCIC Boutique. We want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.
1. Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Requests made after this 30-day period will unfortunately not be accepted.
2. Eligibility for Returns To be eligible for a return, your item must be:
In the same condition that you received it (unworn or unused).
With all original tags still attached.
In its original packaging.
Accompanied by the receipt or proof of purchase.
3. Return Process
To start a return, please contact us at info@shopthecicboutique.com.
Once your return is accepted, we will provide you with the return shipping address and detailed instructions.
Note: Items sent back to us without first requesting a return will not be accepted.
4. Return Shipping Costs
Customers are responsible for the return shipping costs unless the item is defective or damaged upon arrival. Shipping costs are non-refundable.
5. Damages and Issues Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
6. Non-Returnable Items Certain items cannot be returned, including:
Custom products or personalized items.
Personal care goods (such as beauty products).
Sale items or gift cards.
7. Refund Processing & Arrival Time
Inspection: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund within 3-5 business days.
Processing: If approved, the refund will be processed automatically to your original payment method.
Arrival Time: Please note that it typically takes 7 to 14 business days for your bank or credit card company to process and post the refund to your account. If you haven’t received it after 14 days, please contact your financial institution.
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